Reader & order support
Orders, payments, wallet funding, reading access, downloads, refunds and account issues.
Open Support Ticket →
Contact BestBooks
Reach the right BestBooks team without the runaround.
Whether you are a reader, author, publisher, school, ministry, institution or business partner, send your enquiry through the channel that best matches what you need.
Secure ticketing
Within one business day
Abuja, Nigeria
Choose your route
Start with the team closest to your enquiry.
Using the right route helps BestBooks resolve your request more quickly.
Authors & publishing
Author registration, manuscript submission, publishing plans, metadata, royalties and payouts.
Author Publishing →Publishers & organisations
Publisher onboarding, catalogue distribution, institutional access and bulk or organisational needs.
Institutional Access →Partnerships & general enquiries
Partnerships, media, strategic collaborations, business enquiries and matters not covered elsewhere.
Send General Enquiry →
Secure contact form
Tell us what you need.
Your message is submitted through the BestBooks support-ticket system so it receives a reference number and can be followed through to resolution.
1Choose the most relevant enquiry category.
2Describe the expected result and what happened.
3Add an order, payment or other reference when relevant.
4Attach a screenshot if it helps, but never send passwords, PINs, OTPs or card security codes.
Expected response
Within one business day
Monday to Friday, 9:00am to 5:00pm WAT
Track it in the Support Centre.
Use the ticket reference and secure access details provided when the request was created.
Track Support Ticket →Check the BestBooks FAQs first.
Common questions about orders, wallet funding, publishing and reading access may already be answered.
Open FAQs →See how BestBooks publishing works.
Review publishing steps, plans and the route for authors and publishers.
Publishing Guide →