Open your account and select Orders. A successful order will show a paid status and the book will appear in your library when digital access is included.
BestBooks Support Centre
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Find quick answers or open a secure support ticket for account, payment, reading, publishing, royalty, and technical issues.
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Choose what you need help with.
Each category routes your request to the most relevant support workflow.
Account and login
Sign-in, password, email verification, profile, or account access.
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Orders and payments
Card or bank payments, order status, failed payment, or purchase confirmation.
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Wallet and refunds
Wallet funding, missing balance, transaction history, refunds, or reversals.
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Reading and library
Missing books, protected reader access, bookmarks, progress, or device issues.
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Publishing support
Book submission, review, metadata, cover, files, approval, or catalogue issues.
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Royalties and payouts
Sales records, earnings, payout status, bank details, or royalty questions.
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Technical issue
Broken pages, unexpected errors, browser problems, or platform performance.
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Copyright and protection
Ownership, unauthorised content, takedown, piracy, or protection concerns.
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Popular questions
Get an answer before opening a ticket.
Browse the most common questions from readers, authors, and publishers.
Some BestBooks titles use protected online reading. This allows the author or publisher to sell secure access without releasing the original file for ordinary download.
Successful automated payments should reflect shortly. If your bank was debited but your wallet was not credited, create a ticket and include the payment reference and amount.
Create or sign in to an author account, open the author dashboard, and submit your manuscript and book details. The publishing team will review the submission before it goes live.
Authors can review sales, royalty entries, payout status, and available balances from the author dashboard.
Confirm that you are using the correct email address and password. You can also reset your password. For Google-linked accounts, use the same Google email originally connected to BestBooks.
Include the page you were using, what you expected to happen, what happened instead, your device or browser, and a screenshot where possible.
BestBooks can provide controlled online access, protected reading formats, user-linked access records, and restrictions that reduce ordinary file sharing.
No matching help article was found. Create a support ticket and tell us what happened.
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Send the support team the right details once.
A complete ticket helps us resolve the issue faster. Include your order or payment reference, the affected book, what happened, and a screenshot where useful.
1 Choose the correct support category.
2 Explain the expected result and what happened instead.
3 Add references and screenshots, but never share your password, card PIN, OTP, or wallet PIN.
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